[Other] Estimating the Impact of “Humanizing” Customer Service Chatbots

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Kawalpreet Post time 2024-4-26 21:28:47 | Show all posts |Read mode
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journal:Information Systems Research

Authors:Scott Schanke; Gordon Burtch; Gautam Ray

Published date:2021-9-

DOI:10.1287/isre.2021.1015

PDF link:https://pubsonline.informs.org/doi/pdf/10.1287/isre.2021.1015

Article link:http://dx.doi.org/10.1287/isre.2021.1015

Article Source:Institute for Operations Research and the Management Sciences (INFORMS)


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