Main account demoted to restricted user after trying to post help request - possible technical issue/glitch

adornono Post time 2022-12-15 23:33:16 | Show all posts |Read mode
Edited by adornono at 2022-12-19 05:02

I hope an admin will read this.


I made this new account with username "adornono" just to be able to post this request for help.


Yesterday, I was using my usual account, with username "derridada" (ID 28790).


I had about 1400 points and was posting a help request for a book. I then clicked on the 'post' button.
I clicked more than one time becaus the site was not responding (a time-out).
I then got a message warning this was a 'duplicate' submission and about 2000 points were deducted and was demoted to restricted user.
My derridada account is now restricted and I have -455 points. So I cannot post any requests.


It took a very long time for me to get to 1400 points, and I cannot upload any articles to get more point because I no longer have institutional access to university databases.

I think it was a technical glitch after a server time-out.

Could someone look into this? Could my derridada account be reinstated and the points returned?
Many thanks in advance!


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adornono Post time 2022-12-15 23:45:34 | Show all posts
I've uploaded an image with how the problem seems to have happened. The site timed out while I was posting.
Screenshot 2022-12-15 104447.jpg
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adornono Post time 2022-12-18 22:54:04 | Show all posts
Could anyone please help with this issue? My account is completely blocked because of this error
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admin Post time 2023-1-6 10:09:55 | Show all posts

Reply Awards +5 points

We have received feedback and handled it
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