journal£º
Authors£ºRoland Rust; Richard Oliver
Published date£º1994--
DOI£º10.4135/9781452229102
Article link£ºhttp://dx.doi.org/10.4135/9781452229102
Article Source£ºSAGE Publications, Inc.¡£
Remark£ºhttps://sk.sagepub.com/books/service-qualityhttps://uk.sagepub.com/en-gb/eur/service-quality/book4195#contents
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