The Effect of Bonding, Responsiveness and Communication on Customer Retention: The Mediating Role of Customer Satisfaction

Post time 2023-5-27 03:41:39

journal：Journal of Relationship Marketing

Authors：Gebeyehu Jalu Negassa; Gurudutta Pradeep Japee

Published date：2023-4-3

DOI：10.1080/15332667.2023.2191111

PDF link：https://www.tandfonline.com/doi/pdf/10.1080/15332667.2023.2191111

Article link：http://dx.doi.org/10.1080/15332667.2023.2191111

Article Source：Informa UK Limited。

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Post time 2023-5-27 03:41:40

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[Taylor&Francis] The Effect of Bonding, Responsiveness and Communication on Customer Retention: The Mediating Role of Customer Satisfaction